Customer service representative

QuickOrder is a fast-moving SaaS startup. We create groundbreaking IT solutions for the hospitality industry, helping restaurateurs earn more money and provide a better experience for their guests. We believe that a great workplace is a workplace combining excellent colleagues with hard work. Our core philosophy is freedom and responsibility, which we believe makes the happiest and highest performing workplace.

Who are you

You will be a part of our sales and service team in Odense, Denmark. You will be a very important resource in providing what’s probably the best service in the world. We are creating products for a service industry hence we need to provide world-class service, we want you to genuinely care about the client’s problem and be creative in creating solutions with the client. You need to strive in an ever-changing environment, no day is the same in this role.

We are looking for a person that thrives in a fast-growing SAAS company. We are growing by double-digit numbers every month hence new hires are made regularly and new markets are penetrated therefore you need to strive under those conditions.

Your responsibilities
  • Make sure our clients feel well treated
  • Make sure our clients always get the attention and help required
  • Actively resolve ongoing service and support cases
  • Making sure the right internal stakeholders are on the case in order to solve any problem the quickest and easiest way.
You must
  • Love to juggle multiple balls at once
  • Be good with people and have a natural ability to make conversation frictionless and calm.
  • Understand the importance of data discipline and data’s role in providing the best service as a team.
  • Be fluent in Danish and English, both spoken and written.
We would love if you
  • Have experience with other customer service or success jobs
  • Have experience from another startup or scaleup
  • Have experience with SAAS companies
  • Have a passion for the restaurant industry, or in some way have a history in the industry.
  • Have a basic understanding of Norwegian or even better if you speak it fluently.
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